CUSTOM ORDER PROCESS

Start The Customization

01. Consultation

Start by imagining your perfect piece of jewelry. Share your ideas with our skilled artisans, who will guide you through every step of creating a unique, custom-designed piece. At this stage, we’ll suggest gemstone combinations, settings, and intricate design elements tailored to your style and budget. We will then create detailed sketches and digital mock-ups to help you visualize your dream jewelry piece.

02. Design

After finalizing the design details with you, our expert team will use advanced 3D modeling technology. You'll receive highly detailed 3D renders of your custom jewelry within 48 hours, so you can preview every exquisite detail before production.

03. Production

After you've approved your design, our talented artisans and master craftsmen begin transforming your vision into reality. Using only the finest gemstones and premium precious metals, they work with meticulous care and precision. In just 14 days*, your unique piece of jewelry will be ready, embodying the perfect blend of beauty and craftsmanship.

04. Completion

Your custom jewelry is ready—your dream has come to life. Our friendly customer care team will be in touch shortly with photos and tracking details, so you can preview every special detail before your one-of-a-kind piece arrives. We can’t wait for you to see it and make it truly yours.

Custom FAQs

Payment Option
Confirm your order with a 50% non-refundable deposit. The remaining payment is required prior to shipping.

Return & Exchange Treaty
Returns and exchanges are only applicable to items from our regular collection. Custom-made pieces are crafted uniquely for each client and, as such, are final sale and not eligible for return or exchange.

Customization Time
Our custom piece takes approximately 2-4 weeks to create and then ship to you, depending on the complexity of the design. The regular whole processing takes about 4-6 weeks to receive your own design jewelry.

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Start The Customization

How much does it cost to get a custom jewelry piece?

The price of custom jewelry depends on the material, weight, and type of stone. Materials range from sterling silver, 14K gold, 18K gold to platinum, and stones range from moissanite to lab-grown diamonds. The price start from $1,000.00

Can you recreate an existing design?

How long will a custom piece take to make?

Can you customize one of your existing jewelry pieces?

How do I place my customized order?

Who will deliver your package?

What is a Toi et Moi style?

What kind of stones can I choose for my custom order?

Can they have two-tone metal?

Can you request a high/low set?

What kind of warranty do I have?

Can you request a return?

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